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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- Re: No audio device is installed

Create an account on the HP Community to personalize your profile and ask a question
10-30-2026 03:58 AM
File Details
- Driver Type: Realtek Audio Driver
- Driver Version: 6.0.10019.1
- File Size: ~296.69 MB
- Supported OS: Windows 10 / Windows 11 (64-bit)
How to Safely Download and Install It
Instead of using third-party utility sites, download this file directly from HP to avoid malware:
- Go to the Official HP Drivers and Software Download page.[ref_1]
- Let the site automatically detect your computer model, or manually type in your device's Serial Number or Product ID.[ref_1]
- Look under the Driver-Audio section to find and download the installer executable.
- Run the downloaded .exe file and follow the on-screen prompts to complete the installation, then restart your PC to apply the changes.
If you are encountering specific audio errors or want to know if this specific SoftPaq matches your computer model, let me know your HP laptop/desktop model so I can confirm its compatibility.
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I assume you have an audio problem, Maybe this might help. Just guessing
Are you getting any sound to speakers or headphones when running the F2 diagnostics? If not, then there is a real hardware problem.
Here is Microsoft's general help for audio problems
Does the device manager show any problems like a red "X" ?
Bring up the sound mixer and set the audio to the graphics device if using HDMI or to the speaker system.
for example.
|
Possibly a windows update put in the wrong audio driver. Bring up the device manager and look for the audio device. For example
Click on Update driver
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware. (uncheck)
Find a driver that will work. if windows warns that you have a newer driver already installed, that newer driver is the one with the problem and that is why you should try an older one.
Please let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it