No audio input /output

[Jack6554]

I can’t get my computer sound on or my speakers it’s stating that the file is there but it’s not working and I’ve tried everything 

[BeemerBiker]

Are you getting any sound to speakers or headphones when running the F2 dignostics? If not, then there is a real hardware problem.

Here is Microsoft's general help for audio problems

Does the device manager show any problems like a red "X" ?

Bring up the sound mixer and set the audio to the graphics device if using HDMI or to the speaker system.

for example.

Possibly a windows update put in the wrong audio driver. Bring up the device manager and look for the audio device. For example

Click on Update driver
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware. (uncheck)
Find a driver that will work. if windows warns that you have a newer driver already installed, that newer driver is the one with the problem and that is why you should try an older one.

Let me know what you find out.