No audio on Compaq dx2000MT after installing Windows 7 Pro

[wallace-yg]

This message relates to my attempts at problem solving on my Compaq dx2000MT, s/n HUB44406CW. I realise it is well out of warranty (almost a museum piece by now!) but it serves my purpose very well although I’ve had to change the OS to Windows 7 Pro; Microsoft would not let me reactivate XP Pro.  Apart from the absence of Aero (no problem) it works fine but I had a few problems with drivers, mostly solved.

The remaining problem I have is a total absence of audio output following the change of OS from XP to Windows 7. Because the AC97 driver appeared to be missing I downloaded Realtek v 6.0.1.6305 and installed it. Device Manager says it’s working OK but I still don’t have any audio, either from the internal speaker or either of the 3.5mm jacks – this despite the Desktop icon showing audio present, it can be muted and indicated level changed.   Question: Is this the correct driver or which one should I be using?  HP Support doesn't list Windows 7 for this PC.

3-in-1 Diagnostics USB Key won’t work on my PC; is there any other diagnostic aid which would identify (and solve) this problem?

Any assistance will be welcomed.

[Paul_Tikkanen]

Hi:

Try the vista audio driver from the d530.

This package contains the audio driver for the ADI AC97 Integrated Digital Audio Controller in the supported desktop models and operating systems. - Provides the initial release of the drivers for the supported desktop models and operating systems.

ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36530.exe

If that doesn't work, try manually installing the XP audio driver from your PC's support page.

http://ftp.hp.com/pub/softpaq/sp25501-26000/sp25991.exe

You should be able to manually install the XP graphics driver so you can change the screen resolution and have graphics acceleration.  You will not have Aero.

Here's how...

Download and run the XP graphics driver.  Close out of any error windows.

http://ftp.hp.com/pub/softpaq/sp25501-26000/sp25992.exe

Go to the device manager and click on the video controller needing the driver (it may also be listed under the display adapters device manager category as a Standard VGA Adapter).

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and at the bottom of that window, select the Let me Pick from a List of Device drivers on my computer.

Click on Have Disk and browse to C:\SWSetup\sp25992\Win2000\ialmnt5 (setup information file), select the Intel(R) 82865G Graphics Controller from the list, and the driver should install.

Then restart the PC.

[wallace-yg]

Hi Paul,

Thanks for the quick response.  Downloaded sp36530.exe (your first link) and tried to install it but got error message "your hardware does not support this" (or something similar)  However, before I could proceed to your next link Windows Update was initiated (not by me but possibly by the sp36530.exe installation failure) and at the top of the Updates Awaiting there was SoundMAX Integrated Digital Audio which I clicked for updating.  Lo and behold, audio now present!

Apologies for not looking at Windows Update earlier but I had no reason to do so.  Whatever, all's well that ends well and many thanks to you for your part.

Wallace-YG

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Glad that Windows Update fixed the audio issue.