No audio on my HP TouchSmart 610 after Windows 10 upgrade

[dovburd]

After upgrade from Windows 7 to Windows 10, I’ve lost all audio on both Beats internal speakers or external speakers. My TouchSmart 610 says I’m not connected to the Internet even though I am successfully connected via Ethernet cable to my Comcast Gateway. Nothing I have tried gives me sound!

[Paul_Tikkanen]

See if this IDT audio driver works on W10.  Restart the PC after installing the driver.

Tempo High-Definition Audio Driver (Original IDT)

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

[dovburd]

Ok…here is my latest update…. Many TouchSmart 610 owners have had these symptoms as well….. no sound and although connected to the internet (both WiFi & Ethernet), it says I’m not connected but clearly, I am connected to the internet….I’m getting all my  e-mail and all my web pages.

I just can’t get sound!!!!

I’ve tried reinstalling and updating the sound card and all the latest drivers…..but the problem still persists. Although it says I’m not connected to the internet,  I am connected!

Other TouchSmart owners have had this problem too but I’m not sure if these two issues are related.

There might now be only 3 things left to try…..either go back to Windows 7 or reinstall Windows 10 (I heard earlier versions of W10 were corrupted)……or….maybe even try plugging an external sound card (about $18) into the USB port then connecting my external speakers into the external card (this would be a last resort).

Any further help from the HO community would be greatly appreciated!

[dovburd]

Paul: I don’t have Windows 11 installed on my TouchSmart 610 therefore I can’t try that driver….I only have Windows 10 installed.

[dovburd]

Paul; thanks for the IDT Audio Driver to try unfortunately, it didn’t work. While the driver was loading, I got a flag that said: “The hardware detected is not supported by this IDT software package. The install will be aborted”. Any other thoughts?