No output device detected

[TeresaFLKE]

   My sound is no longer working - everything indicates no speakers found, no microphone found, or no device detected. I've tried all the provided tests - all simply say not found.

It's an all-in-one, Everything is built in, definitely not removed. any help?

[iamHP]

I have a HP23-d160Qd "All-in-One that is out of warranty. The Microphone works but the internal speakers and the external Speaker jack do not work.  The external speakers and headset audio drivers are in the Audio list, but not the internal speakers.   I tried to reach out to HP support and MS, but they referred me to the Community because it is out of Warranty.  Any help would be greatly appreciated.

[TeresaFLKE · Accepted solution]

I fixed it. Almost too embarrassed to share, but in case it helps others. I don’t know where I went on my pc to locate more advanced system info. There under components under audio i saw an error under the Realtek audio.

I went ahead and looked at the HP support page for drivers and installed a new Realtek driver.

it works.

why the heck the HP nor Windows troubleshooting told me there was an error and to do a new driver….ugh. Hope this helps someone 

[johnson966]

Glad to hear you were able to fix the issue! Don't worry about feeling embarrassed, troubleshooting pc problems can be tricky for anyone. Thank you for sharing your solution; it might indeed help others facing similar issues.