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- No output unit after updating BIOS

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06-21-2023 01:48 AM
Hi
Since i have upgraded BIOS to latest version haven't the computer been able to register an output unit. I have tried to:
- remove all unit and drivers but no change.
- go back to previous driver version
Bonus: if i connect a bluetooth device (headphones) does it work but sound is bad.
I need help to solve the issue?
/me
06-23-2023 10:22 AM
Hi @Draiden,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Pavilion Gaming Desktop PC TG01-1000a (2W847AV) post Bios Update No out put. Not to worry I will help you to get a resolution to resolve the issue.
May I know.
1.When you say post Bios update No out put, the unit is loading to HP logo and loading to windows or its not loading to windows
2.May I know if you are getting any error message
3.Could you please share the screen short
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
06-24-2023 04:48 AM
1. the computer i loading all the way but cant find any out device in windows. The message from windows is that the unit is deactivated. but it is not 😞
i have tried to update all drivers but no change even tried to remove all unit and drivers.
i have tried to run hp assistant diagnostics and the result is this:
maybe that gives some more insights?
07-03-2023 03:04 PM
@Draiden,
- Turn off the computer, and then connect the power cord.
- Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
- Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
- If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
- If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
- If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
- If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
- If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
The HP BIOS Update screen displays and the recovery begins automatically.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.