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‎12-14-2019 06:03 PM

HP Recommended

W-Smith and Emlynw,

I have finally fixed the problem.  When I went to the link W-Smith gave me, I noticed that it had a link to Windows Update.  I had Windows 10 version 1903 installed.  Whenever I would install updates , all of the updates, including the Intel Driver that we are sure is causing the problem, would be installed before the update to Win ver 1909 would become available.  I always wondered if I would have the same problem if I could get 1909 installed first.  So I used the Windows Update link that W-Smith gave me, https://www.microsoft.com/en-us/software-download/windows10, to update to version 1909 first.  After I did this, I downloaded all the remaining updates and had no problem with my speaker.  Thank you both for all your help.  I hope this works for you too.

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‎12-14-2019 06:08 PM - edited ‎12-14-2019 06:14 PM

HP Recommended

 

This entry was a mistake.  I don't know how to delete a post.
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