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HP Recommended
Pavilion All In One 24 xa0001a
Microsoft Windows 10 (32-bit)

I have had no sound from my HP All In One 24 for the past few days. I have done all the troubleshooting steps and nothing is helping. I have turned the machine off and F2 and the component test passed however still no sound. One message I got when I right clicked on the sound was the device you are configuring has been removed, then when I click ok the Realtek speakers are listed. I am not using external speakers just the all in one speakers. Any help would be appreciated.

3 REPLIES 3
HP Recommended

@Dipper7

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since there was no sound during the Diagnostic Test, this is a Hardware issue. Please contact HP Support in your Region for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hi. I clicked on the link you provided and it says page not found

HP Recommended

@Dipper7

 

Please try using a different browser

KrazyToad
I Am An HP Employee

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