No sound on All in One Pavilion 27

[Colenbrander]

After a few days the sound on Pavilion all-in-one stopped working. 

• OS Windows 10 v2004 up to date
• Checked and updated all recommended drivers via HP support function
• Under device manager I see an error for Intel High definition Audio. Cannot update the driver and deleting it does not solve the issue. I see that Realtek Audio and NVIDIA Virtual audio device are OK and up to date
• The HP support function for audio problems does not find any problem. Two identical devices are found: Realtek Audio RTKVHD64sys. Intel is not mentioned
• HP audio switch shows speakers and microphone as connected
• No viruses or other malware present.
• Windows troubleshooting cannot solve the problem.

Please advice
HP Problem solverWindows device manager

[KrazyToad]

@Colenbrander

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

Keep me posted

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Colenbrander]

Thank you, but in view of the amount of work I keep this option as a last resort. Moreover, since this is a new PC, I wonder what caused this issue? To reset the PC and run into the same issue a month or so later (assuming it fixes the issue) is a risk.

One question added: can I download in one pacakage all HP utilities this laptop came with from the factory?

[KrazyToad]

@Colenbrander

If you do a System Recovery, by default you will get back all drivers and utilities.

But you can also use the HP Support Assistant to automatically look for all HP Drivers, BIOS, Firmware updates

Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

[Colenbrander]

Problem disappeared "spontaneously". Probably a driver / update issue.

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.