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- No sound when using HDMI input from Directv Genie

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11-19-2018 11:59 AM - edited 11-20-2018 09:06 AM
Just a few days ago the sound stopped from my Directv Genie without changing anything or doing any updates. Input is through the HDMI input. I tried the cable on another setup and it was fine. Also tried the Directv Genie box on another setup and too was fine. I have the internal Bang and Ofulsen speakers which work fine when using the PC/Computer mode. I have tried everything that I can think of. Updating Audio Drivers etc. The only thing I can think of is that the HDMI input is bad?
Help anyone?
Solved! Go to Solution.
Accepted Solutions
11-22-2018 12:49 PM
Thank you for posting back.
I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
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ECHO_LAKE
I am an HP Employee
11-20-2018 04:17 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing issue with Audio no audio-out when using "HDMI input from Directv Genie"
I’d like additional information in order to troubleshoot:
When was the last time it worked fine?
Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Try to set the Direct TV setup box to output stereo PCM audio and check.
Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Forum. Have a great day
ECHO_LAKE
I am an HP Employee
11-20-2018 05:53 PM
As a test of the HDMI input I plugged in a fully opertional Roku player with the same result of the Directv. Video but no audio. I am not sure to go from here as I am now convinced it is not a problem with the Directv.
11-21-2018 03:19 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue.
Let's perform a system restore, system restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.
Follow the steps given below. Keep me posted for further assistance.
Microsoft System Restore: Click here
ECHO_LAKE
I am an HP Employee
11-22-2018 12:49 PM
Thank you for posting back.
I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
ECHO_LAKE
I am an HP Employee
11-25-2018 08:11 PM
This issue has been resolved. With about 3 hours of HP Support it was determined that the Realtek Audio Driver that I had was not compatible with my particular computer. After many trial and error attempts to resolve this we finally found one that worked and allowed sound on the PC as well as to the switched HDMI input thus allowing Directv sound to work. That driver is backed up on my desktop and a thumb drive for future reinstalls as needed.
Thank you for all of the help.
Bob
11-27-2018 08:53 AM
@Bobdog1915
Thank you for posting back.
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!
ECHO_LAKE
I am an HP Employee