• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2023 02:06 PM

HP Recommended
Product: HP All-in-One PC 22-dd0000a (7WY46AV)

Only the video, not the audio, worked when I streamed a program or movie. I thought I had a bad HDMI outpu port. I spent 2-1/2 hours on the phone last week with HP techs in search of a solution and did not find one. Yesterday,

 

I found my computer has two options for sound. One runs the sound to the HDMI port, the other runs the sound to the computer's speakers. I changed the default to the HDMI output port and, viola! Sound!

 

Why the technicians did not know this is beyond me. I'm posting this for others who may be experiencing the same issue. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.