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- HP Community
- Desktops
- Desktop Audio
- No speaker or headphones plugged in
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10-21-2021 04:15 AM
my laptop AMD Quad-Core A6-7310 APU is showing no speaker or headphones plugged in and showing a red X on the audio icon. It started when I was listening to music yesterday. I have tried updating the drivers, disable and enable, installation but yet nothing is happening
It started when I was listening to music then it just suddenly stopped, I even changes the OS expecting that the problem will be fixed but nothing
Please help me
11-06-2021 12:54 PM
@Sage6 -- I suspect a hardware failure.
If the computer is less than one year old, exercise the HP Warranty to get it repaired/replaced, at HP's expense.
Otherwise, pay HP to trouble-shoot and fix. I doubt that you will find a "board-level" electrical technician who will be able to fix the motherboard.
An expensive replacement of the motherboard may be your only solution.