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HP Recommended
HP Pavilion HPE h9-1183 Phoenix Desktop PC

Hi

 

I Installed win 10 on my system 

HP Pavilion HPE h9-1183 Phoenix Desktop PC

 

Everything work ok except I don't have any sound from my speaker, only the speaker from the LG screen coming from the HDMI

I cannot find any driver for this, the one that I have will stop installing half way, since it's for win 7

thanks for your help

 

 

I have a surround output on the back of the system

output.jpg

 

in the driver info

driver.png

 

an in direct x

dxdiag soud.png

 

from the sound properties

Capture d’écran 2023-12-03 145528.jpg

3 REPLIES 3
HP Recommended

Hi:

 

The only suggestion I can offer would be to try the W10 IDT audio driver from a newer model PC.

 

Restart the PC after installing the driver.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

HP Recommended

Thanks, the driver help a lot.

 

what is strange is , when I test each speaker individualy

if I click on the center one, no sound, if I click on the Sub, I have sound on Center and Base.

all the other work find. any suggestion?

 

Philsky007_0-1702235039197.png

 

HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't know how to fix that problem.

 

The PC was not supported by HP for W10 since it was manufactured prior to August of 2013, and when no W10 drivers were developed for your PC, sometimes you have to make do what you end up with.

 

Your other option if you have a free PCIe x1 slot would be to install an audio card that is fully supported for W10.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.