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HP Recommended
OMEN by HP Obelisk Desktop 875-0xxx
Microsoft Windows 10 (64-bit)

I'm using external speaker that connects speaker jack to the computer.
My problem is its sound almost no bass.


So I tried the followings;

1. Open Control Panel window

2. Select Sound

3. Select Configure

4. Select Quadraphonic or 5.1 Surround (from Stereo)

5. Select all next and finish


Then, I can get the normal sound.
I think because it all sounds are included and output to speaker jack port.

But if I reboot the computer, it returns to the original settings.

That no matter to application "HP Audio Control".


Could you please help me?

1 REPLY 1
HP Recommended

Hi! @kwmr,

 

Have you tried checking with a different headphone or an external speaker?

 

Try the steps recommended below to solve audio issues.

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below.

 

Press Windows + R, type “services.msc”, and press Enter.
Once in services, navigate through all the entries until you find “Windows Audio”. Right-click on it and select “Restart”.
Now right-click the entry again and select “Properties”. Set the startup type as “Automatic”. Press Apply to save changes and exit.
Go back to services and look for “Windows Audio Endpoint Builder”. Right-click it and select “Restart”. If it isn’t started yet, click on “Start”.
After starting the process, open its properties and select the startup type as “Automatic”. Press Apply to save changes and exit.
Restart your computer and check if the problem still persists.

 

Checking Audio Components

 

Press Windows + R, type “services.msc” and press Enter.
Now make sure that the following services are in the running state. If they are not, right-click on them and click “Start”.

RPC Endpoint Mapper
Remote Procedure Call (RPC)
DCOM Server Process Launcher

 

Set Your Headphones/Internal Speakers as a Default Device


Some sound-related settings may not in good configuration. You can go to Playback devices to modify the settings.

1. Right-click the sound icon in the notification area and select Playback devices.
2. On the Sound interface, there are two devices in the list. Right-click the headphones icon and select the Properties.
3. Go to the Advanced tab.
4. Uncheck the Give exclusive mode applications priority.
5. Click the OK button.

To enable internal speakers, back to the Sound interface and right-click the speakers icon. Select the Set as Default Device.

 

Right-click on volume>choose playback devices>choose speakers>click properties>Enhancements>add a tick to the disable enhancements box.

 

Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to know more information about audio issues. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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