PC keeps losing audio

[win7best]

Audio is restored each time after running audio diagnostics.

[Raj_05 · Accepted solution]

Hi @win7best,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing an issue where the audio is restored each time after running audio diagnostics on your HP ENVY Desktop PC TPE01-4000i, there are a few potential reasons for this behavior. Here are some troubleshooting steps you can try.

1. Driver Issues:

   • Ensure that your audio drivers are up to date. You can check the HP website for the latest drivers for your specific model. Updating or reinstalling the audio drivers may resolve the issue.

2. Windows Updates:

   • Make sure that your operating system is up to date with the latest Windows updates. Sometimes, issues with audio can be resolved through system updates that include driver updates and bug fixes.

3. Audio Settings:

   • Check your audio settings in the Control Panel or Settings menu. Make sure that the correct audio device is set as the default playback device. Sometimes, the issue might be related to incorrect audio device settings.

4. Windows Troubleshooter:

   • Run the built-in Windows troubleshooter for audio. This tool can automatically identify and fix common audio problems. To access it, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Playing Audio.

5. Restore System:

   • If the issue persists, you might consider restoring your system to a point before the problem started occurring. Windows has a built-in System Restore feature that allows you to roll back your system to a previous state.

6. Check for Third-Party Software Interference:

   • Some third-party applications or software may interfere with audio settings. Disable or uninstall any recently installed software that might be causing conflicts.

Remember to back up your important data before making any significant changes to your system.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support