RonP83 Student
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Pavilion Wave - microphone not working in Cortana

Pavilion Wave
Microsoft Windows 10 (64-bit)

Just unpacked and installed my new HP Pavilion Wave. I'm trying to use Cortana, but each time I ask a question, I hear a strange 'pop' sound, followed by Cortana crashing.

I already updated the Realtek microphone driver to the latest version.

Any ideas?

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HP Support Agent
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Pavilion Wave - microphone not working in Cortana

Hello, @RonP83 – Hope you are well :)
 

Thanks for stopping by HP Support forums! I’d like to be of your assistance :)


I understand that you are having issues while trying to use the Cortana feature in your new Pavilion Wave Desktop PC. I did some digging and few other customer who using the Windows 10 is facing this issue. Below workaround fixed the issue for some customers. Please give it a go:
 

  • Go to Control Panel - Ease of Access, and then select Speech Recognition.
  • Now select Set up microphone and follow the on-screen instructions.


Alternatively, check this Windows forum: http://hp.care/2gsScGx
 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers :)


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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doggeekee1985 Honor Student
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Pavilion Wave - microphone not working in Cortana

My microphone will not acknowledge in setup, it is not muted.  It almost appears to not even be present.

 

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HP Support Agent
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Pavilion Wave - microphone not working in Cortana

Hello @doggeekee1985,

 

Thanks for reaching out. Try the steps mentioned below:

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

2. Check if the microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

 

3. Check if the microphone isn't muted.

  - Right-Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

 

4. Boost sensitivity of Microphone

  - Right-Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

 

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

 

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

 

Let me know if that helps!

Thank you & have a great day :)

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

 

 

 

DVortex
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