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cascually
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Message 1 of 2
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Pavilion not cross-compatible?

HP Recommended
Pavilion 22xw
Microsoft Windows 10 (64-bit)

Hello!

So, I was playing a game, and was casting it to my chromecast.

It was playing sound.

I stopped casting and it stopped.

My sound option is; "AMD HDMI Output"

So my question is;

Does HP not work with AMD?

If its just the monitor or PC options, I already troubleshooted many times.

Thanks in advance!

1 REPLY 1
Jeet_singh
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Message 2 of 2
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HP Recommended

@cascually,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are having issues with the audio on your HP PC. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Are you connecting this monitor to an HP PC? If so, Could you provide me with the product number of the computer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to uninstall and reinstall the audio drivers from device manager?

 

In the meantime, let's try these steps here: 

 

I would suggest here is to Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset, audio and graphics card drivers either from our HP support website, using this link(Only If you're using an HP Product) or else you can download and install using HP Support Assistant.

 

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

0 Kudos
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