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HP Recommended
s5 - 1325d
Microsoft Windows 10 (64-bit)

Hello, recently I've reset my computer and after finish setting up the computer, i realised that there's an issue regarding the audio; when i plug my speaker into the computer it still says no audio output device is installed. I've tried to go to device manager and the driver software, however when installing halfway a message pop up "Window found driver software for your device but encounted an error while trying to install it". I tried to open cmd and typed sfc /scannow but it says that nothing is wrong. I 've tried to go to BIOS, apply default and exit, but it didn't work. I've tried to troubleshoot it but they can't find the problem. i've opened the HP PC hardware diagnostics UEFI,  my version is 4, so  it didn't have the component test. My computer came with window 7, but I've upgraded to window 10. The speaker isn't spoiled. My computer doesn't have a build in speaker. help!!! T_T

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver resolves the problem.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver resolves the problem.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

HP Recommended

Thank you so much Paul! it works now

HP Recommended

You're very welcome.

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