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HP Recommended
HP Desktop - M01-F0014
Microsoft Windows 10 (64-bit)

Just a few days old,....HP Desktop - M01-F0014......Through the speakers, there is a pop of static through the speakers on a random basis, varies from every few minutes to a few times an hour. Tried different usb ports for keyboard and mouse plugins and a different keyboard and mouse(wireless) .  System and software up to date.......any ideas?

 

Sam

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have a M01-F0024 and the only fix I could find that worked reliably was to go into the Registry Editor (it'll come up if you type regedit into the start menu search bar), navigate to Computer\HKEY_CURRENT_USER\Software\Realtek\Audio\RtkAudUService\PowerMgntand set the "OnlyBattery" value to one. This is a problem that has been hit on a number of different computers and is apparently the audio chip turning off after a certain amount of time in order to save power. Changing this value to 1 keeps the chip on as long as the computer is plugged in. Might use a tad more power, but in exchange for stopping that annoying pop, it is infinitely worth it to me. I haven't used it for long after applying this fix, and will update if it comes back.

 

UPDATE: According to some forums, on some systems 0 counts as true, in some cases it counts as false. The most efficient method would be to ignore my prior advice, go to the same location in the Registry Editor, and set 'Enabled' to 1 or 0, whichever one it is not already. Then reboot the computer, and the popping should have stopped. If it has not, then I would recommend reverting the setting, as the power saving could be good to have if it is not causing your issue.

 

PS: To change a value, right-click on it, click 'Modify', type the new value, and click 'Ok'.

View solution in original post

29 REPLIES 29
HP Recommended

@ram4sam Welcome to HP Community!

Does the noise appear when you connect a headphone as well?

If its limited to the fan's on the device and not a speaker issue, here's what you need to know:

 

When a computer fan spins loudly for longer than 20 seconds, there might be an issue with a fan, or the computer might be overheating. Adjust the power settings, let the computer cool for a few minutes, and then troubleshoot the noisy fan.

 

Step 1: Adjust the computer power settings

Adjust the power settings to decrease power consumption, which can help the fans maintain an optimal internal temperature up to 30° C (86° F).

  1. Turn on the computer.

  2. In Windows, search for and open Control panel.

  3. In the Control Panel search field, type power options, and then select Power Options from the list.

    Selecting Power Options

  4. Click Change plan settings.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Click the drop-down menu, and then select Power saver.

    Example of the power saver option in Windows 10

  7. Select Sleep from the list, and then click Sleep after and Hibernate after to open each setting.

    NOTE: 

    Sleep mode places the computer in a power-saving mode that does not close any open applications, while Hibernation mode saves any work in open applications, and then turns the computer off.

    Clicking the Sleep after and Hibernate after settings

  8. Decrease the amount of time for each setting to reduce unnecessary strain on the fans when the computer is not being used.

  9. Click OK to save the changes.

  10. Restart the computer.

If the issue persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

HP Recommended

Thanks for the reply......but it seems odd that it would be a heat/fan issie issue.  It is  a week old computer(not dirty inside), all updates done.  The unit doesn't feel hot at all, can bearly hear the fan run, and it blows cool air out the back vent.  There are no programs being run, no gaming or streaming, and not using wifi connection..  The sleep setting is set for two hours.  I will have a look at the power saving ideas you mentioned but having to crank down all the power settings that low just so it will survive......seems extreme.  Thanks for your thoughts.....any other ideas?

HP Recommended

@ram4sam

Thank you for posting back. 

 

Let's run the System Tests which will check the hardware sub-systems to ensure they are functioning properly.

Open the System Tests menu when Windows won't start.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click System Tests.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Okay, I ran all the tests and they all passed.  Ran the tests from the start menu, HP PC Hardware Diagnostics window and the tests accessed through the F2 button......More background, I have tried different keyboards, mouses, speakers, surge bar for power cord (on a clean power circuit).......still stumped.....:(....Thanks for the response!

 

Sam

HP Recommended

@ram4sam

Thank you for posting back. 


This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

My pc arrived three days ago and within minutes of startup was doing the same audio popping issue.  I tried muting system sounds, unplugging audio in/out cables, it does it anytime the audio isn't actively engaged.  I gave up and ordered a sound card to replace the onboard one, and now nothing works and I guess I'll return the soundcard and live with the popping.  72 hours into this purchase and frankly this isn't going well.

HP Recommended

Hi @jnormanhodges

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Did we ever find the solution here? I have the same problem being described here by two others.

HP Recommended

No.....but it did stop about ten days ago......but came back when I did a BIOS update HP sent.  FYI, I tried different mouses, keyboards, speakers, etc. but no luck.  Calling HP was a complete joke, spent twenty minutes trying to understand some off shore guy, only to have him tell me that I would have to pay for any support because I was not using HP brand speakers.......nice huh?  I'm not a computer nerd and don't know if it is related but I seem to have less popping if I don't have my cell phone on my belt when using the computer....?

This is my first HP product after twenty some years of trouble free Dells.....should have stuck with Dell......

 

Sam

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