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‎09-15-2020 09:18 PM

HP Recommended
Product: pavilion all in one 24-xa0024
Operating System: Microsoft Windows 10 (64-bit)

I installed driver updates in HP Support.  There were two Realtek Updates.  One, 1.0.9008.1, installed.  The second, 6.0.9008.1, apparently did not.  Although HP Support says I'm up to date, Windows says "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install."  The device driver history shows it's the 6.0.9008.1 that failed.  Audio seems to be working fine, though.

2 REPLIES 2

‎09-16-2020 09:44 AM

HP Recommended

Hello
could you give screenshots with this information visible?
If we look at the drivers  page for the model you specify, under audio, there is simply:

 

Realtek High-Definition (HD) Audio Driver

6.0.8950.1 Rev.A402.3 MBJun 1, 2020Download
 
 

Realtek High-Definition (HD) Audio Driver

6.0.1.8504 Rev.A182.2 MBAug 10, 2018Download
 
 

Realtek High-Definition (HD) Audio Driver (Windows10 v1809)

6.0.1.8671 Rev.A210.3 MBMay 19, 2019Download
 

try the last one

 

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‎09-25-2020 03:43 PM - edited ‎09-25-2020 03:44 PM

HP Recommended

it seems that the HP support app is installing an incompatible Realtek audio driver version for this HP AIO machine

 

are you sure that the v6.0.9008.1 Realtek audio driver comes from HP, iberm?

because I cannot find any 6.0.9008.1 download that originates from HP support (unless you can provide me a link to it)

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