Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 3
Flag Post

Realtek Driver Upgrade

HP Recommended
pavilion all in one 24-xa0024
Microsoft Windows 10 (64-bit)

I installed driver updates in HP Support.  There were two Realtek Updates.  One, 1.0.9008.1, installed.  The second, 6.0.9008.1, apparently did not.  Although HP Support says I'm up to date, Windows says "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install."  The device driver history shows it's the 6.0.9008.1 that failed.  Audio seems to be working fine, though.

Level 16
Level 16
4,940 4,874 538 2,141
Message 2 of 3
Flag Post
HP Recommended

could you give screenshots with this information visible?
If we look at the drivers  page for the model you specify, under audio, there is simply:


Realtek High-Definition (HD) Audio Driver

6.0.8950.1 Rev.A402.3 MBJun 1, 2020Download

Realtek High-Definition (HD) Audio Driver Rev.A182.2 MBAug 10, 2018Download

Realtek High-Definition (HD) Audio Driver (Windows10 v1809) Rev.A210.3 MBMay 19, 2019Download

try the last one


Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

0 Kudos
Level 4
89 87 1 8
Message 3 of 3
Flag Post
HP Recommended

it seems that the HP support app is installing an incompatible Realtek audio driver version for this HP AIO machine


are you sure that the v6.0.9008.1 Realtek audio driver comes from HP, iberm?

because I cannot find any 6.0.9008.1 download that originates from HP support (unless you can provide me a link to it)

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation