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‎08-12-2026 12:15 PM

HP Recommended
Product: HP All-in-One PC 27-dp1000i (1K788AV)

I have an HP All-in-One 27-dp1006 PC. the sound Realtek high-definition audio has quit working after an update and dispersed. Im 70 and do not want to buy a new computer.   I am 70 and do not want to buy a new computer. Thank you

6 REPLIES 6

‎08-12-2026 11:31 PM - edited ‎08-12-2026 11:32 PM

HP Recommended

Go to Settings → System → Troubleshoot → Other troubleshooters → Playing Audio → Run
Follow the prompts and allow Windows to apply any suggested repair.

 

If issue remains, then Right-click the Start button, Open Device Manager:

  1. Expand Sound, video and game controllers, Audio inputs and outputs, Other devices
  2. Look for Realtek, High Definition Audio, Unknown device, or a device with a yellow warning mark.
  3. Right-click it and choose Uninstall device.
  4. If shown, tick Attempt to remove the driver for this device.
  5. Restart the computer.

After restart check if sound start working. If it doesn't then download and install below driver and check after restart:

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147302.exe

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‎08-13-2026 09:34 AM

HP Recommended

Thank you for your assistance.  I have followed your instructions and under sound, video and game controllers

Realtek use to but is no longer.  I clicked on your download to hp and accepted but it does nothing.  I checked to see where this file was this is its location (c:\SWSetup\SP147302)  do I need to change something?

 

 

Thank you for your assistance.

Weith

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‎08-13-2026 10:33 AM

HP Recommended

Run and install that file. It's driver which I provided 

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‎08-13-2026 11:49 AM

HP Recommended

Thank you I did, that's the one HP that I have to accept then next etc.  Nothing happened.  I checked down lodes it my system put it in a file which is inn previous reply and nothing happened.     Ive received the same information form HP before with the same results-nothing.  I retired from the Air Force went to University for Interior Design; I learned CAD and had my own business for 40 years.  I'm not really computer savvy.  All I know I fallow instruction, agree/disagree and wait when nothing happens, I ask for help, that is where I am now.  I am begging to think HP wants me to buy a new computer that is no what I want to do.

 

thank you for your assistance.

Weith

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‎08-13-2026 11:56 AM

HP Recommended

Now when I check the Downloads it says removed?  it is no longer there. 

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‎08-13-2026 08:06 PM

HP Recommended

Use that link I provided and download it again and install 

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