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Leeman21 Top Student
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Message 1 of 9
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HP Recommended

Reinstall Beates Audio

HP Phoenix 810
Microsoft Windows 8.1 (64-bit)

I am  Lee ,  I have a  (  HP  Envy  Phoenix 810 Series )  Windows 8.1  Pro  64 bit .    I installed a Malware Spyware software and did not like it so I uninstalled it ,  I noticed that my  Beates  Audio software was gone and don't know how to reinstall it ,  I looked online and cannot find the software no place ,  Can someone  Please  Help  Me ? 

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Provost Provost
Provost
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Message 2 of 9
324
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HP Recommended

Reinstall Beates Audio

Hi:

 

The W8.1 IDT audio driver includes the Beats audio software within that driver package.

 

Reinstall the driver and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63932.exe

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Leeman21 Top Student
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Message 3 of 9
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Reinstall Beates Audio

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63932.exe

 

I tried to install this you shared with me and it said  (  Your system does not meet the minimum requirements for this update .  Update has been cancelled . ( 9996 )   

I have a  i7   4.0 Ghz   3 TB  &  2 TB  hard drive  with  (  32 gig  DDR )

What is it that don't meet the minimum  requirements  ?    Desktop  8.1  Pro  64 bit

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Provost Provost
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Message 4 of 9
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Reinstall Beates Audio

What is the product number of your PC?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

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Leeman21 Top Student
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Message 5 of 9
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Reinstall Beates Audio

Product  #    K6V72AV#ABA

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Provost Provost
Provost
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Message 6 of 9
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Reinstall Beates Audio

OK, for that product number you need this driver...Your PC has the Realtek audio chip...

 

This package provides the Realtek HD Audio Driver for supported desktop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70001-70500/sp70023.exe

 

 

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Leeman21 Top Student
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Message 7 of 9
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Reinstall Beates Audio

I installed that audio link you shared with me but still did not give me back my  Beats  Audio system back . .   It was on my computer when I first bought it and I no longer have it on my system it's just gone and still don't know how to get it back !  

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Provost Provost
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Message 8 of 9
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Reinstall Beates Audio

Unfortunately,  I don't know either.

 

The product specs do indicate that the PC originally came with the Beats Audio software, and that software should have been part of the audio driver installation files, like it is in the IDT audio driver file.

 

https://support.hp.com/us-en/document/c04553299/

 

However, I explored the Realtek audio driver folder that is created when you run the audio driver, and I can find no Beats audio files of any kind in that file folder.

 

So, I will not be able to help you get the Beats Audio back.

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Leeman21 Top Student
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Message 9 of 9
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Reinstall Beates Audio

Maybe it's because I cannot see any  (  IDT ) file on my computer   (  IDT  )  file is missing 

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