Skype audio sounds like a robot

[david-lee123]

I am experiencing some audio issue when using Skype call. Both incoming audio and output audio to the recipient sound like a robot with static. I've tried the test call within Skype and the sound is really bad. But the microphone and speakers work fine when using other apps such as recorder, or playback from Youtube/streaming videos. Does anyone have the same/similar issue on these All-in-One Desktop? 

[praveen196]

@david-lee123 Welcome to HP Community!

I understand that Skype audio sounds like a robot.

Please perform the hard reset and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please uninstall the audio drivers and update the chipset drivers. Then restart the computer and then install the audio drivers. Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

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