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So I tried an automated troubleshooter for HP and it messed up my computers audio

HP Recommended
h8-1534 HP Envy PC
Microsoft Windows 10 (64-bit)

So basically i tried an automated troubleshooter to try to boost audio in with my speakers but then it just made all audio systems vanish and my computer cannot detect any audio systems at all. I plugged in my headphones to the computer, tried the troubleshooter again, it didn't detect it, then I plugged my headphones into my phone and it played audio just fine, also my computer was able to play audio before I did the troubleshooter. I really just want a way to get my audio back or revert the troubleshooters messing up my audio.

HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that you are facing issues with the audio on your computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall the audio driver from the device manager and then download and install it from the below link this will reset the audio settings.


Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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