SoftPaq containing BangOlufsenAudioControlHSA 12.0.6000.354 for 27-cr1000i

[dwaynedeas]

SoftPaq containing BangOlufsenAudioControlHSA 12.0.6000.354 for 27-cr1000i

[Garp_senchau]

@dwaynedeas, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand you're looking for the SoftPaq containing Bang & Olufsen Audio Control HSA version 12.0.6000.354 for your HP All-in-One Desktop PC 27-cr1000i (8J0E1AV) running Windows 11.

While the exact SoftPaq version didn’t show up in the hp page.

Here's how to find it:

1. Go to the official HP support page for your PC:
   → HP All-in-One Desktop PC 27-cr1000i (8J0E1AV) | HP® Support
2. Select Windows 11 as your operating system (if not auto-detected).
3. Scroll to the Driver-Audio section.
4. Look for Realtek High Definition Audio Driver this often includes the B&O enhancements.
5. Download and install the latest version available.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[dwaynedeas]

Unfortunately, it does not include the updated driver, and Windows is refusing to install other HP programs without the updated driver as a prerequisite.

[Garp_senchau]

Hey @dwaynedeas, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,