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JEN46
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Sony wh-ch500 headphones paired and connected via bluetooth to my desktop but I cannot get any sound

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envoy 860-180st
Microsoft Windows 10 (64-bit)

Sony wh-ch500 headphones paired and connected via bluetooth to my desktop but I cannot get any sound

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Riddle_Decipher
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@JEN46 If you haven't done this already, please set the Bluetooth headphone as default:

  • Click Start,
  • and then click Control Panel.
  • In Control Panel, click Hardware and Sound.
  • Under Sound, click Manage audio devices.
  • In the Soundbox, click the Playback tab,
  • select the Bluetooth device, click Set Default,
  • and then click OK.

If the issue persists, please check if the headphones work with an alternate device, if yes, update the BIOS, Chipset and sound card drivers from the HP website: Click here to access the same.

 

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Riddle_Decipher
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