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Ajpem
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Sound coming from speakers when headphones are plugged in

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HP ENVY23 All-In-One Computer Model# 23-d055 | BIOS Version/Date AMI 8.10, 9/25/2012
Microsoft Windows 10 (64-bit)

When I plug in the headphones the sound continues to come from the speakers.  The reason I want to use the headphones is to stop the sound coming from the speakers - Help!  It should be speakers or headphones - not both at the same time.

 

In sound settings when Speakers/Headphones are set to default device the sound comes out of both the speaker and headphone.  When Commumications Headphones are selected there is no sound out of either the headphone or speaker.

 

I want speakers or headphones - not both at the same time.

 

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Ajpem Welcome to HP Community!

 

I understand that the sound is coming from the speakers and headphones.

 

Check the 'Disable front panel jack detection' option: 

  1. Double-click on the Realtek HD Audio manager system tray icon 

  2. Click on small folder icon  

  3. Check that the 'Disable front panel jack detection' tick box is unticked. 

  4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

  5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

  6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers 

 

Also, watch the below video.

 

ttps://www.youtube.com/watch?v=W20eYGL98WE

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

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