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HP Recommended
OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G2AV)
Microsoft Windows 11

Hello Communitiy!
Briefly, I have an sound input lag in games (new Omen 40L), seems like it has something to do with the Realtek audio driver.
When I switch audio to the secondary, older Asus monitor speaker, all gets back to normal.
Newest Realtek driver is up, using a Logitech speaker system.
Would highly appreciate, if someone has come across a similar problem and has a resolution to it.
Thank you!

5 REPLIES 5
HP Recommended

hi

exact model of the computer, and version of the drivers installed?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

hi,
realtek: 6.0.9366.1
model: 8CG2072ZYX

thanx

HP Recommended

 OMEN by HP 40L GT21-0018ng Desktop PC product specifications

update other drivers if not already done

Intel Chipset Installation Utility and Driver

10.1.19165.8332 Rev.B0.8 MBSep 12, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.5 MBMar 10, 2022Download

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-40l-gaming-desktop-pc-gt21-0000i/2100716...
but try an earlier version

Realtek High-Definition (HD) Audio Driver

6.0.9239.1 Rev.A154.5 MBMar 10, 2022Download


the computer being new under warranty, I do not suggest that you update the bios, if not done , if there is one , but it's up to you

I advise you if not resolved to contact the seller, or hp directly!

BlizzardOC

  • HP name: BlizzardOC

  • SSID: 8819

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Thank you, I'll try that, but I doubt it will resolve until sound comes from Realtek hardware.
By the way, Bios was updated by HP driver support to AMI F.31, 10/19/2022 version.
Should I be concerd about this, since you mentioned that I shouldn't update the bios?
All working well btw, beside the sound problem in the topic.
Thank you

HP Recommended

if the bios is already up to date, then forget about it
and as mentioned if not  better with previous realtek driver contact dealer

no need to take time, in various manipulations

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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