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Sound issue causing other issues

HP Recommended
Envy Phoenix
Microsoft Windows 10 (64-bit)

Envy Phoenix Desktop 860-014.  Getting popup saying:  random pop-ups indicating I have either plugged-in or unplugged a device from my Bang & Olufsen audio jack.  Have not plugged-in or unplugged any device.  After a day or two I cannot listen to any audio as it breaks up so very badly.  The problem also affects my mouse (wired) and keyboard (wired) to where I have to power off my computer and restart.  My computer is out of warranty, so HP won't give support.  Which is very unfortunate, we have been an HP family purchasing 3 desk top systems, 3 monitors and one laptop.  If I don't get resolution on my issue- NO MORE HP PRODUCTS FOR US!!  Hoping someone on this forum can help.  

HP Support Agent
HP Support Agent
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I reviewed your post and I understand that you are facing issues with the audio on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you run the audio troubleshooter and it will automatically detect and fix the audio-related issues.


Here is how it is done.


- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.


If you continue facing the issue, then uninstall the audio driver from device manager and then download and install it from the below link.


Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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