Sound keeps stopping after Windows 10 April Update installed

[rgdawes]

I love my new Pavilion except last week it did the Windows 10 April Update and now the sound keeps turning off.  If I run the sound troubleshooter in the control panel it re-starts the computer and the sound works for a while and then quits again if the computer goes to sleep.  There were a number of other things screwed up by the April Update but I have resolved most of them and the sound is the only hardware issue.

[Barachiel]

@rgdawes

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Let's try a few steps given below:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.  
  To fix audio services, open the run command and launch services.msc.  

• In the services window search for Windows Audio and right-click on it to select Start to start the audio service. 

• And ensure the Startup Type is set to Automatic. 

• Click Apply and OK. 
   

Restart the computer and check if it works. 

If the issue persists, try the steps mention on this link: Click here. 

Let me know how that pans out,

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[rgdawes]

I checked the Services and the Audio was set to automatic and re-start on failure.

One solution referenced IDT High Definition Audio but I have Conexant HD Audio and NVIDIA HD Audio and NVIDIA Virtual Audio Device (Wave Extensible)(WDM).  I disabled the Conexant and updated the driver, re-started and ran the PC through a sleep cycle and the sound still worked.  Since this problem seems to happen after I've done an iDrive backup I will have to wait until it's finished to see if the problem perisists.  Could these multiple audio devices be conflicting?  I'm not using the NVIDIA HDMI output port.

Thanks

[Barachiel]

@rgdawes

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 🙂

Regards,