Sound not working in Windows 11 HP pavillion laptop

[Surbhi_kalyani]

As i see my laptop sound is not working, upon seeing my device manager i found out that my drivers don't have the option of sound, videos, and games, and due to this i am not able to hear the system sound, instead if I connect external gadget through Bluetooth, the sounds come out to be fine.
it is a real problem as i am not able to access my files from the PC

[BeemerBiker]

Your system uses the real tech chipset and the latest driver is March 2024

https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151847.exe

If the device manager shows a problem with the audio then delete the driver listed and install the one above.

Possibly the problem is just a setting in the mixer you may have the correct driver but the sound is not being sent to the correct place.

The sound can be sent out a video cable to a monitor that may or may not have a speaker.  It could be sent out to the rear of a desktop or the front of a desktop or it could go out Bluetooth like you've been doing

Right click on the speaker icon and select the mixer to see where the audio is going

[ayesha20]

HI, Surbhi_kalyani

I have the same laptop as you and the sound is not working, did you manage to solve this problem and if yes then how.