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‎01-04-2023 12:28 PM

HP Recommended

This problem erupted after updating drivers. Not sure if it is related to Windows 11 upgrade, although HP provides no drivers for Windows 11.  Bluetooth connection works. Desktop says "no output devices found."  I have installed and reinstalled the drivers. When updating drivers I get "Best driver is installed."  As a result I am using my laptop for sound and about to replace my 16-month-old HP Envy with an upgrade, but I love the one I have. 

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1 person had the same question
3 REPLIES 3

‎01-07-2023 09:16 AM

HP Recommended

Hi @rohkurz,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing audio issues with your HP Desktop.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎01-10-2023 08:15 AM

HP Recommended

Your solution ignores the fact that I am running Windows 11. "No input or output devices are found" - none of these solutions helped. I had sound for one year, when drivers were updated after Windows 11, I had no sound. Speakers work with Bluetooth, the desktop does not see the microphone or speakers. I attempted to reset the BIOS, but there is no "file tab" to be found. It appears that Windows 11 has no compatible drives for the device. As a result, I have been running without sound or a microphone for months - using my laptop instead.

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‎01-11-2023 07:27 AM

HP Recommended

Hi @rohkurz,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this issue may need one to one interaction to fix it.

 

I have sent you a private message with this information. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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