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fancypride
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Sound not working.

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HP All-in-One
Microsoft Windows 10 (64-bit)

Hi there

Sound on my HP All-in-one isn't working, but that isn't quite true so I will try and explain.

The sound on my HP all-in-one does work, when I am using my HP PC.  I do however, have a Dell tower plugged into my HP all-in-one via a HDMI cable.

The sound worked perfectly fine until a few weeks ago and now it has just stopped.  Now and again my HP will make a pinging sound when a new notification comes through, but when I try and play games or watch Youtube then there is no sound at all.

 

I have updated all of my drivers, unplugged the HDMI cable a couple of times, ran the MS problem solver app, but nothing works.  I have also uninstalled my audio drivers a couple of time, but with no succes. 

 

Any advice?

 

Thanks

1 REPLY 1
Jeet_singh
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Message 2 of 2
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@fancypride,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.. I see from your post that you are having issues with sound not working on your new HP Desktop. Don't worry I'll be glad to help you with this.

 

To provide you with an accurate solution, I'll need a few more details:

Have you checked the physical connection? Did you try to run the Microsoft Sound Troubleshooter.

Have you tried to check if you can hear sound while using the headphones?

Have you tried to update the drivers either using Windows update or using HP support Assistant.

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the PC: 

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

 

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Next thing, I would suggest here is to uninstall the audio drivers from device manager: 

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

 

If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP Desktop PCs - No Sound from the Speakers (Windows 😎

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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