Sound stopped working

[Jay844]

External speakers stopped working but they are fine and work on other devices. I have done all updates and troubleshooting with no results

[BeemerBiker]

Are you getting any sound to speakers or headphones?
Here is Microsoft's general help for audio problems

Does the device manager show any problems like a red "X" ?

Bring up the sound mixer and set the audio to the graphics device if using HDMI or to the speaker system.

for example.

Possibly a windows update put in the wrong audio driver. Brin up the device manager and look for the audio device.
\
Bring up the device manager and find the audio device with the problem. For example

Click on Update driver
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware. (uncheck)
Find a driver that will work. if windows warns that you have a newer driver already installed, that newer driver is the one with the problem and that is why you should try an older one.

Let me know what you find out.

[Jay844]

Thanks for the help but I believe it is a PC fault

[BeemerBiker]

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@Jay844 wrote:

Thanks for the help but I believe it is a PC fault

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Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go here and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 64gb flash.
It may take an hour or more to create the recovery USB.
Alternately, download from the MS windows store
Click here for instructions.

Many commercial or "business" laptops have an alternate recovery tool different from that cloud.