• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-07-2022 01:39 PM

HP Recommended
Product: HP EliteDesk 800 G4 DM 65W
Operating System: Microsoft Windows 10 (64-bit)

We are currently having an issue with audio sounding distorted and kind of like using a tin can and some string, when audio is playing from desktop to a Wireless Display Solution like Intel Unite, or Vivi. We have tried all versions of the Synaptics Driver from the HP Support page, going back to the Oldest up to the Newest available. We have also tried manipulating the sounds settings (Spatial Off, Sound Effects Off) and multiple other things. We have found that removing the Synaptics Drivers and Selecting the Built-In Microsoft Windows 10 Audio Driver works, and the distortion is gone. However, to make this change it has to be done manually, the .INF drivers for Synaptics could be removed using PNPUtil (PowerShell), then the Built-In driver would automatically take over as highest rank and work, without needing a reboot. However, we would then be required to block Driver Updates from Windows Updates or Enable a GPO setting to block any changes to that Hardware ID, but it doesn't sound like a real feasible option. We feel like this is a bug or issue with the actual driver itself, and needs remedied, but also curious if anyone else has experienced something similar and/or had another suggestion.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.