Temporary Crackling Sound

[jogienics]

I've been having audio issues with my laptop since I bought it 6 months ago. There is a persistent crackling sound during calls or media playback. It’s brief (less than a second) but keeps recurring. All drivers are updated. 

[Deep_World]

Hi @jogienics,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the crackling occur only when using headphones/speakers, or with both?
• Is it more frequent during video calls, streaming, or local playback (like playing a saved file)?
• Have you noticed if the issue happens when the laptop is charging, on battery, or both?
• Which operating system version are you currently running?

In the meantime, here are a few troubleshooting steps you can try:

1. Audio Enhancements: Disable audio enhancements.
   • Right-click the speaker icon → Sounds → Playback device → Properties → Enhancements tab → check Disable all enhancements.
2. Power Settings: Adjust your power plan.
   • Go to Control Panel → Power Options and select High Performance. Sometimes power-saving features can affect audio performance.
3. Device Manager Reset: Reinstall the audio driver.
   • Open Device Manager → expand Sound, video and game controllers → right-click your audio device → Uninstall device. Restart your laptop; Windows will reinstall the driver automatically.
4. BIOS Update: Ensure your BIOS is updated to the latest version from HP’s support site, as BIOS updates can resolve hardware-level audio issues.
5. External Test: If possible, connect external speakers or headphones to check if the issue persists. This helps identify whether the problem is with the internal speakers or the audio system overall

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[jogienics]

Does the crackling occur only when using headphones/speakers, or with both?

- only when using speakers. Its fine using external 

Is it more frequent during video calls, streaming, or local playback (like playing a saved file)?

- during video or music streaming 

Have you noticed if the issue happens when the laptop is charging, on battery, or both?

- in both cases 

Which operating system version are you currently running?

- windows 11

--

Ive reset my laptop, installed the latest BIOS, and the latest Realtek drivers. Havent encounter the issue so far but we'll see over next few weeks

[Deep_World]

Hi @jogienics,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World