Create an account on the HP Community to personalize your profile and ask a question
11-15-2021 07:09 PM
I had the same issue for months with the B&O integrated speaker on my Envy All-In -One. No one in tech support identified this correctly, and I am talking about hours with them. In my desperation, I did a deep Google search and found your answer in this forum. I and my husband and my dog and my neighbors will be forever grateful to you 😉. Why doesn’t HP either have the speaker Bluetooth connection off by default or not allow any Device to attach without permission? A definite design flaw that I wish HP would acknowledge. I have been unsuccessful in getting this acknowledged by Tech Support. Any suggestions as to how to reach the higher echelons of HP to complain about this?
11-18-2021 12:51 PM
Welcome to HP Community!
I have gone through your post and would like to help!
I understand that notebook has an issue with connecting Bluetooth.
Request you to follow the below troubleshooting steps from the document
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Try updating the BIOS and chipset driver on your PC and check if it helps.
1.Updating the BIOS & Windows updated
You can try updating the drivers using HP support assistant.
Refer to this article to know more information about using HP support assistant.
HP PCs - Connecting a Bluetooth Device (Windows) LInk
Hope that answers your question and you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
11-18-2021 02:36 PM
Didn't find what you were looking for? Ask the community