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‎12-11-2021 03:40 PM

HP Recommended
Product: HP Envy 700-060eo
Operating System: Microsoft Windows 10 (64-bit)

Suddenly, some days ago, the sound dissipeard from all my sound output connectors. It is still possible to listen to sound via bluetooth (by help of an ASUS USB BT-adaptor). I think that I had an audio-driver sp63932.exe (2013-10-16 Version6.10.64866.0 Rev. A,20.69M) installed untill now.  I would try to reinstall it but could not find it at HP:s site. Is there anybody who can help me out of this situation. Due to HP support, there are nothing to do but leave the hole computer to the scrap yard.  Despite its age, it is a relatively competent computer so I want to give it a try before I thru it away.

soron1_0-1639260524857.png

R

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2021 03:46 PM

HP Recommended

Hi:

 

See if the W10 IDT audio driver from a newer model PC also works for your model.

 

Restart the PC after installing the driver.

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎12-11-2021 03:46 PM

HP Recommended

Hi:

 

See if the W10 IDT audio driver from a newer model PC also works for your model.

 

Restart the PC after installing the driver.

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-11-2021 05:42 PM

HP Recommended

I thank you very much for the solution. The newer driver at (https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe) works fine in my HP Envy 700-060eu!

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‎12-11-2021 05:44 PM

HP Recommended

You're very welcome. 

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