The speakers, headset or headphone is unplugged

[omo7]

Dear Paul Tikken,

I am hoping you can help me with this issue. After upgrading my system to windows 10 pro, my audio stopped working.

I have tried every suggestion from windows and hp support to no avail.

The most current info I got while trouble shooting is listed in the subject above. It appears that I need to install and audio driver, but I am unable to find it on hp website.

Any and all help will be appreciated.

Thanks in advance.

[Prométhée]

hi
[edit  correction macro ]

try :
https://support.hp.com/my-en/document/c03812357
[edit] The link is no longer valid, it is no longer present where I found it, neither does it seem to me
It was about installing HP Software Framework with a given link
I don't know if I could find the version that was mentioned
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59202.exe

the ftp link no longer works with some versions of windows, but the latter is not always necessary
HP Software Framework
https://webcache.googleusercontent.com/search?q=cache:a6jQNZsrktcJ:ftp://ftp.hp.com/pub/softpaq//sp5...
the cached web page may soon no longer work
just try the drivers here, may be enough:
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.html

https://webcache.googleusercontent.com/search?q=cache:xtYx4vtaxUMJ:ftp://ftp.hp.com/pub/softpaq/sp71...

[omo7]

Couldn't find the page. Said it was missing.😭😢

[Prométhée]

"] The link is no longer valid, it is no longer present where I found it, neither does it seem to me
It was about installing HP Software Framework with a given link"

yes I know, just try the drivers

[Paul_Tikkanen · Accepted solution]

Hi, @omo7 

Here is a working link for the W10 IDT audio driver.  Install and restart the PC.

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

[Prométhée]

---

@Prométhée wrote:

hi
try :

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

---

the same one

[Paul_Tikkanen]

The way you posted the link, it will not download without getting a security error.

You have to change the http to https:

[Prométhée]

ok

but no error for me
corrected though

[Paul_Tikkanen]

If you use Microsoft Edge with the default settings you will get a security error on any download that is http and not https. 

[omo7]

Mr Paul Tikkanen, 

There is a reason why you are rated no 1 in this community. Yes, the link worked,😲😲😌 and I have audio again.

You literarily saved my life.

I have been trying for hours and for many days, windows and hp support were unable to help, but now you did.

Thanks, and thx.