Touchsmart IQ506 volume button not working after clean install of Windows 7

[Greeny1]

I did a clean install of Windows 7 ultimate 64 bit in order to upgrade from Vista.  The onscreen sound icon now appears, and I can adjust the volume from my keyboard or on-screen, but the phsical volume control buttons and mute button on the right side (facing monitor) and home button (front of monitor) no longer work.  There are many posts about the on screen sound not appearing or keyboard volume buttons not working after a windows 7 upgrade, but this is not that issue.  I have allowed device manager to search and install the audio drivers, but no luck.

[The_Fossette]

Hi @Greeny1

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the audio is not working after upgrading to Windows 7.

Don’t worry, I’d love to help!

I would like to know, have you made any software or hardware changes on the computer?

Meanwhile, I recommend you to download and install the below two drivers on the computer and check if it helps.

http://hp.care/2teTzgq

http://hp.care/2teNSPH

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Greeny1]

I have downloaded and installed the two drivers recommended and re-started the machine, but there is no change in behavior.  I recently upgraded from Vista to Windows 7 Ultimate.  I don't think it's a hardware issue becase the buttons (Vol +, Vol - and Mute) worked immediately before the clean install of Win 7.

[The_Fossette · Accepted solution]

Hi @Greeny1

Thank you for trying out the steps.

I recommend you to download and install the below driver and check.

http://hp.care/2tkgO8L

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Greeny1]

Thanks!  That one worked!

[MKazi]

@Greeny1

You're most welcome. 🙂

I'm glad to know that the suggested steps by @ The_Fossette helped. He (@The_Fossette) is out of the office today and I will keep Him updated about this.

Happy Computing! 🙂

[RogerBin]

The link doesnt work anymore 😞

Please help.

Thanks

Roger