Volume mutes ~10sec after audio paused, takes 5-10sec to increase vol after audio restarted

[Nephthys]

Update: Turns out it's not just the headset affected, it happens with the built-in speakers too (just not all the time, it may depend upon which window is active).

Hi. The built-in speakers work properly however when using my headset (RIG 400) via the 3.5mm jack input to hear audio, the sound starts at 0 then takes about 8 seconds to slowly increase to the actual volume.

Then if I pause playback, about 12 seconds afterwards, the headset volume automatically mutes again, and when restarting playback, it takes the ~8 seconds to slowly increase to the correct volume again, meaning I have to rewind what I was listening to. Making working from home and transcribing dictations VERY frustrating and time consuming.

This does not happen on my older HP desktop, only the new AIO. I have tried turning off enhancements, and a 'solved' solution for a similar question, going into Device Manager and changing the 'Sound, video and game controllers' Realtek Audio driver to 'Realtek High Definition Audio' and restarting the computer, without success.

[Gaya1239]

Hi @Nephthys,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with the audio playback on your HP All-In-One Desktop PC 24-Cb1000i when using your headset. Here are a few steps you can try to troubleshoot and resolve the issue:

• Update Audio Drivers: Ensure that your audio drivers are up to date. Sometimes, outdated or corrupted drivers can cause issues with audio playback. You can download the latest drivers from the HP support website specific to your model. Software and Drivers for HP All-in-One Desktop PC 24-cb1000i
• Check for Windows Updates: Make sure your Windows operating system is up to date. Sometimes, Windows updates include fixes for audio-related issues.
• Check Headset Connection: Ensure that your headset is properly connected to the 3.5mm audio jack on your desktop PC. Sometimes, loose connections or faulty cables can cause issues with audio playback.
• Test with Different Headset: If possible, try using a different headset with your desktop PC to see if the issue persists. This will help determine if the problem is specific to your RIG 400 headset or if it's a more general audio issue.
• Disable Audio Enhancements: As you mentioned, you've already tried turning off enhancements, but you can also try disabling any audio enhancements or effects that may be enabled in the sound settings of your PC.
• Check Audio Settings: Double-check the audio settings in Windows to ensure that the volume levels are set correctly for both the headset and the built-in speakers. Also, check for any settings related to automatic volume adjustment or muting.
• Device manage to Uninstall drivers on Device Manager

               1. Open Start.

               2. Search for Device Manager and click the top result to open the app.

               3. Expand the category with the device driver to remove.

               4. Right-click the Audio drivers and (one by one )device and select the Uninstall device option.

                5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

• Reset Audio Settings: You can try resetting the audio settings to their default values in Windows. To do this, go to Control Panel > Sound, right-click on your audio device, and select "Properties." Then, navigate to the "Advanced" tab and click on the "Restore Defaults" button.

Refer to this document: HP All-in-One Desktop PC 24-cb1000i

I hope this helps. 

Take care and have a good day.

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