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allanx
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Solved!

White Noise When Using Headphones

HP Recommended
HP Envy 34 Inch Curve PC
Microsoft Windows 10 (64-bit)

Hi,

 

I'm looking for a little help if I may.  I'm using a HP Envy 34 Inch Curve PC with Windows 10 Home (64 Bit)

 

All of a sudden when listening to music using my headphones, I'm getting a massive amount of white noise rendering them pretty useless. No white noise ever in the PC Speakers, this is purely a headphone (3.5mm Jack) problem.

 

I can rule out the headphones themselves as I have 3 pairs and all have exactly the same problem.

 

When I start a song everything is fine, crystal clear, but after about 3 minutes into the song I get white noise in the left earphone which within a few seconds spreads to the right one as well. This happens with youtube and also when just playing an MP3 directly.

 

First of all I checked the realtek drivers and made sure they were all the latest. Then I updated the display audio driver. This did not resolve the problem.

 

Using device manager I then unistalled all audio input and outputs and also the display driver. Did a reboot, but still the problem persists.

 

Just to clarify no new software or hardware has recently been installed. And its always at round about 3-4 minutes into any audio that the white noise begins which is the part thats baffling me. As i say this is only on the headphones not the PC speakers which are fine.

 

Anyone any ideas what I should do next ?

 

Thank you very much for any ideas.

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@allanx,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the sound when using the headphones.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Have you made any software or hardware changes on the computer?
  • When was the last time the computer was working fine?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it resolves the issue.

  1. Reorganize the wires that connect your speakers and other peripherals to your computer so they don’t come into contact with each other or the power cord. Wires carrying certain types of signals can conflict with others, resulting in audible static or an electrical hum.
  2. Shut down your operating system and disconnect your computer’s power cord.
  3. Moisten the tip of a cotton swab with isopropyl alcohol, then rub the tip of the swab along the inside wall of the alcohol container’s cap to squeeze out excess liquid.
  4. Insert the tip of the cotton swab into the headphone jack and slowly twist it back and forth.
  5. Remove the swab from the jack. Repeat steps 3 through 4 until the used swab appears clean.

Check if the issue is resolved if you continue to face the issue I recommend you uninstall the audio driver from device manager and then install it from the below link.

 

http://hp.care/2nikIQ9

 

Here is how it is done.

 

Uninstall:

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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