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‎12-21-2021 07:40 PM - edited ‎12-21-2021 07:42 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 11

Hello,
 I have recently updated my Windows 10 HP Envy to Windows 11. Ever since I did I have been having issues with audio, video playback, & games. I can't listen to Spotify, watch Youtube videos, connect to any game servers, watch Netflix, etc. I have tried troubleshooting multiple times and it either temporarily fixes the problem or does not fix it at all.  Even when the video/show plays there is no audio. I have restarted my computer multiple times as well. I updated the system to make sure no updates were left out. I can still do google searches, scroll through Instagram, and go through my emails. I have had this problem for 2 days so please tell me how to fix this. 

Athena10_0-1640140722050.png

Athena10_1-1640140773315.png

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2021 09:52 AM

HP Recommended

@Athena10 -- at this time, your only solution would be to backup all your personal files to external storage, and then reinstall Windows 10.  For free: Download Windows 10 (microsoft.com)

to download the Windows 10 Installer.

Then, download, install, and run the HP Support Assistant, to add all the HP-specific software & device-drivers.

Then, reload your files, from your backup.

 

 

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3 REPLIES 3

‎12-22-2021 02:25 AM

HP Recommended

@Athena10 -- after one installs Windows 11, there is a short interval (one week?) where you can "roll-back" everything to Windows 10.  Does Netflix work for you, after the "roll-back" ?

 

 

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‎12-22-2021 08:40 AM

HP Recommended

Hello, well problem is I did a disk cleanup that got rid of the Windows 10 version that I now can no longer "roll back" to. Unless you know a solution on how I can get it back I will not be able to "roll back".

Was this reply helpful? Yes No

‎12-22-2021 09:52 AM

HP Recommended

@Athena10 -- at this time, your only solution would be to backup all your personal files to external storage, and then reinstall Windows 10.  For free: Download Windows 10 (microsoft.com)

to download the Windows 10 Installer.

Then, download, install, and run the HP Support Assistant, to add all the HP-specific software & device-drivers.

Then, reload your files, from your backup.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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