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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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12-21-2021 07:40 PM - edited 12-21-2021 07:42 PM
Hello,
I have recently updated my Windows 10 HP Envy to Windows 11. Ever since I did I have been having issues with audio, video playback, & games. I can't listen to Spotify, watch Youtube videos, connect to any game servers, watch Netflix, etc. I have tried troubleshooting multiple times and it either temporarily fixes the problem or does not fix it at all. Even when the video/show plays there is no audio. I have restarted my computer multiple times as well. I updated the system to make sure no updates were left out. I can still do google searches, scroll through Instagram, and go through my emails. I have had this problem for 2 days so please tell me how to fix this.
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Accepted Solutions
12-22-2021 09:52 AM
@Athena10 -- at this time, your only solution would be to backup all your personal files to external storage, and then reinstall Windows 10. For free: Download Windows 10 (microsoft.com)
to download the Windows 10 Installer.
Then, download, install, and run the HP Support Assistant, to add all the HP-specific software & device-drivers.
Then, reload your files, from your backup.
12-22-2021 08:40 AM
Hello, well problem is I did a disk cleanup that got rid of the Windows 10 version that I now can no longer "roll back" to. Unless you know a solution on how I can get it back I will not be able to "roll back".
12-22-2021 09:52 AM
@Athena10 -- at this time, your only solution would be to backup all your personal files to external storage, and then reinstall Windows 10. For free: Download Windows 10 (microsoft.com)
to download the Windows 10 Installer.
Then, download, install, and run the HP Support Assistant, to add all the HP-specific software & device-drivers.
Then, reload your files, from your backup.