• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-08-2025 07:22 AM - last edited on ‎09-09-2025 03:07 AM by Moderator

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xd0000 (758R2AV)

I own an HP Omen 16 (Product No: 9X651PA#ACJ) and I’ve been contacting HP support many times regarding the DTS:X Ultra issue. Every time, support only asks me for the same IDR logs and details, then says the case will be escalated to a higher team. After that, there is no reply, no solution, and when I contact again, the cycle repeats.

This is the worst support experience I have seen in my life. Is this really how HP support is supposed to work? Customers are made to go in circles with no accountability or resolution.

I expected proper technical help for a feature that was advertised with the laptop, but instead, I’m just stuck with repeated questions and no outcome. HP must give a clear explanation and a permanent solution instead of making customers waste time.

CASE NUMBER: [edited]

Category:
1 REPLY 1

‎09-10-2025 12:34 PM

HP Recommended

Hi @Astrarogue,

 

I truly regret the inconvenience you’ve faced. Please be assured that your case is still active with our support team, and you should hear from us shortly with further updates.

 

If you do not receive any communication soon, please let me know here and I will help escalate this further to ensure you get the required assistance.

Thank you for your patience.

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.