• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-23-2021 04:43 AM

HP Recommended

the biggest problem is that even if I had to use the boot, the problem that also mentions latency mon happens totally at random: sometimes while I use Ableton Live, sometimes while I browse, sometimes every two minutes, other times never, but it doesn't have a constancy.

Was this reply helpful? Yes No

‎06-23-2021 11:02 AM

HP Recommended

and i'm not seeing any latency issues popping/crackling with the onboard audio, granted i'm not using it as a main system but even with running a benchmark (pcmark) that uses real world apps it's solid so it may just be your audio card doesn't play nice with a z800 and that's not HP's fault as the system was out of warranty/service before you card was made

Was this reply helpful? Yes No

‎06-23-2021 11:54 PM - edited ‎06-23-2021 11:58 PM

HP Recommended

the usb problem actually remains, regardless if there is a sound card or not, so I don't think it's a card problem.
For a while it happened  with a bluetooth keyboard and mouse, which kept disconnecting, then suddenly it stopped. 
Even this new usb card doesn't seem to fit the z800 very well, since the problem persists. I also tried to change the position where to attach it, but nothing, however it reports a problem with usbehci and disconnects everything for a few seconds.
But without this new card, nor the old one, everything seemed to work.
And regardless of whether or not something is attached, just the 3.0 card presence is enough to report the error.
However I still have to try to boot from an external disk with a clean install, as soon as I can see if the problem persists.

Was this reply helpful? Yes No

‎06-24-2021 09:06 AM

HP Recommended

i've used that card in my z800 for years and it NEVER EVER gives a windows error it performs flawlessly

 

you definitely have something going on if two addin usb cards have issues

Was this reply helpful? Yes No

‎06-26-2021 05:09 AM

HP Recommended

and I don't even know where to start looking for the problem at this point.

Was this reply helpful? Yes No

‎06-26-2021 05:52 AM

HP Recommended

"PM"  me, i have some possible options that are not really suited for general use

Was this reply helpful? Yes No

‎06-26-2021 08:55 AM

HP Recommended

sure, thank you so much again for your patience ...

Was this reply helpful? Yes No

‎06-26-2021 09:05 AM

HP Recommended

i don't know why but i don't have the option to send pm

Was this reply helpful? Yes No

‎06-26-2021 11:25 AM

HP Recommended

you have to be logged into the HP site for the mail icon to show in the top right

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.