cancel
Showing results for 
Search instead for 
Did you mean: 
Thoughtless
New member
3 2 0 0
Message 1 of 5
241
Flag Post

audio device not functioning

HP Recommended
envy 27
Microsoft Windows 10 (64-bit)

I can find a new update for my audio device but it says it has found an error while trying to install. "A device attached is not functioning" 

the only option it gives me is to go to website and check support for drivers but I am not sure the driver is the problem if it says a device is not functioning. 

Please help if anyone can.

4 REPLIES 4
Paul_Tikkanen
Level 21
Level 21
129,149 119,326 19,487 29,781
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

What is the full model number or product number of your AIO PC?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

0 Kudos
Thoughtless
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

product number = f3d61aa#aba 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,149 119,326 19,487 29,781
Message 4 of 5
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again.

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

0 Kudos
Thoughtless
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

yah unfortunately I cant even choose my internal speakers for sound only headphones connected through a usb.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation