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‎02-23-2020 09:27 AM

HP Recommended
Product: Example: Pavilion Z5L88AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Trying to get my headset mic working. I can listen, but the mic doesn't connect.

 

The headset connects with two 3.5mm pins to the appropriate spaces on the back of the PC. I checked with another device and the headset works OK. 

 

I have a Logitech C615 HD webcam connected by USB and it's mic works, but the input audio is lousy for recording.

 

How can I trouble-shoot to define the problem?

 

Grateful for your guidance!

1 REPLY 1

‎02-25-2020 01:09 PM

HP Recommended

@FM-adviso
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows 
    Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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