audio pops/cracks

[Sioscottecs23]

while i'm not doing anything, the audio pops and cracks but when i'm doing something that does sound the audio is fine

i found on reddit a solution that tells toturn off the PCI express power saving but it didnt work

pls help

[Nal_NR]

Hi @Sioscottecs23,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with audio cracking. 

Audio popping and cracking issues on your Victus By HP 15L Gaming Desktop PC TG02-0000a can be caused by various factors, including outdated or conflicting drivers, incorrect audio settings, or hardware issues. Here are steps to troubleshoot and resolve the issue:

1. Update Audio Drivers

• Download Latest Drivers: Visit the HP Support website and download the latest audio drivers for your specific model.
  • Go to the HP support site, enter your model number, and look for the audio driver under the driver and software section.
  • Install Drivers: Install the downloaded drivers and restart your PC.

Update Other Drivers

• Graphics and Chipset Drivers: Sometimes, audio issues can be related to other drivers.
  • Update your graphics and chipset drivers from the HP website or directly from the manufacturer's site (e.g., NVIDIA, AMD, Intel).

3. Check Audio Settings

• Audio Enhancements: Disable audio enhancements to see if they are causing the issue.
  • Right-click the speaker icon in the system tray and select Playback devices.
  • Select your audio device, click Properties, and go to the Enhancements tab.
  • Check Disable all enhancements and click Apply and OK.
• Exclusive Mode: Ensure no applications are taking exclusive control of the audio device.
  • Go to the Advanced tab in the same Properties window.
  • Uncheck Allow applications to take exclusive control of this device.

Change Default Format

• Adjust Sample Rate and Bit Depth: Change the default format of your audio device.
  • In the Advanced tab of the audio device properties, try different sample rates and bit depths (e.g., 24-bit, 44100 Hz).

5. Disable Power Management for USB

• USB Power Management: If you're using a USB audio device, disabling power management for USB can help.
  • Go to Device Manager > Universal Serial Bus controllers.
  • Right-click each USB Root Hub, select Properties, go to the Power Management tab, and uncheck Allow the computer to turn off this device to save power.

un Audio Troubleshooter

• Windows Audio Troubleshooter: Use the built-in troubleshooter to identify and fix audio problems.
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Select Playing Audio and run the troubleshooter.

7. Disable Unnecessary Startup Programs

• Clean Boot: Disable unnecessary startup programs that might interfere with audio performance.
  • Press Windows + R, type msconfig, and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup items, close Task Manager, and click OK in the System Configuration window.
  • Restart your PC.

8. Check for Interference

• Electronic Interference: Ensure that your PC and audio devices are not placed near other electronic devices that might cause interference.

9. Reinstall Audio Drivers

• Reinstall Drivers: Sometimes, reinstalling the drivers can resolve persistent issues.
  • Open Device Manager, expand Sound, video and game controllers.
  • Right-click your audio device and select Uninstall device.
  • Restart your PC, and Windows should automatically reinstall the audio drivers.

Check for Hardware Issues

• Cables and Connections: Ensure all audio cables and connections are secure and undamaged.
• Test with Different Hardware: If possible, test your PC with different speakers or headphones to rule out a hardware issue with your audio device.

11. BIOS and Firmware Updates

• Update BIOS: Check the HP support site for any BIOS or firmware updates that might address hardware compatibility issues.

If none of these steps resolve the issue, it may be a hardware problem with the audio components of your PC. In that case, contacting HP Support or taking your PC to a professional technician for further diagnosis and repair might be necessary.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.