• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-12-2021 09:15 AM

HP Recommended
Product: Pavilion gaming
Operating System: Microsoft Windows 10 (64-bit)

bang and Olufsen driver is missing inside the app 

Category:
2 REPLIES 2

‎12-12-2021 10:12 AM

HP Recommended

You might find this helpful

https://h30434.www3.hp.com/t5/Notebook-Audio/Bang-amp-Olufsen-speakers-windows-10-updated-to-Realtek...

 

You do not mention your system but I am guessing it is this one

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-folio-1020-bang-olufsen-limited-editio...

 

Looks like no driver change in 1.5 years.  Possibly a recent update to windows 10 snuck in some Realtek drivers that replaced the original B&O.  

Check device manager => sound drivers => Realtek and see if the version number is 6.0.1.7657 rev C.  Note that driver is actually 6 years old.

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎12-12-2021 12:13 PM

HP Recommended

Hey @daiva 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.